Our Return Policy
If you need to return an item, e-mail us at firstname.lastname@example.org or call us at 910-592-1310 within 30 days of receipt for instructions. You will receive further instructions with a Return Authorization number. The Return Authorization number MUST be on the package. Any returns requested after 30 Days will be issued a 20% Restocking Fee.
Freight charges for returns/exchanges will be the responsibility of the customer. Pipefitter.com claims no responsibility for missing shipments.
All returns must be in resalable condition, and containing all the original contents.
Merchandise that has been used or show any signs of abuse cannot be returned for refund or exchange. You may be under warranty and must work with the manufacturer to resolve the issue. We will pay freight charges for the return of defective items or if we made a mistake on your original order. Any packages that are returned to us for "Incomplete Address", "Insufficient Address", or "Address - Not Known", will be held at our facility. The customer will be responsible for the second Shipping Cost to the full amount or if requested refunded for the products only.
Returned Merchandise Credits
Credit will be evaluated for each returned item individually. We will refund item costs only. Once an item is received you will be contacted so that we may process your return.
Reasons for Return
Exchange or Credit
All returns will be inspected upon receipt. Upon approval of receipt you will either be credited the monetary value or the monetary value will be put towards an exchange. You will either be credited or charged the remainder of the new order.
If you received your item as a gift, you will need to provide your own form of payment if necessary.
Functional or Visual Defects
We inspect all merchandise before we ship it. In the event that your merchandise is defective, it can be handled in one of the following ways:
“Out of the box” visual defects must be reported within 30 days of receipt.
Functional defects must be reported to the manufacturer. Here’s a list of the manufacturer’s information.
Upon an approved receipt you will be contacted for the original payment method of your order. Eligible refunds will be credited to that method of payment. If that payment method declines you will be notified of the situation and another payment method will need to be provided.