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FAQ

Frequently Asked Questions

Thank you for visiting the pipefitter.com web site. We hope that you are enjoying the site and finding it easy to navigate. For more information about doing business with us, click on the links below to access answers to "Frequently Asked Questions." (FAQ) If you need more information, call us or use the contact page.

What is a pipefitter?

Can I trust you?

How do I place an order?

How do I place a secure order?

Will you ship me COD?

How soon will my order ship out?

What is the price of shipping?

Is expedited shipping available?

Are there any other costs?

How will my order be shipped?
How do I determine international shipping price?

Why are international shipping prices so high?

Do you accept any other currency except US funds?

What payment options are available to me?

How can my company establish an account with pipefitter.com?

Is the information secure that I send on your site?

How may I e-mail you?

What is your return policy?


What is a pipefitter?

Please take a look at this Wikipedia link for a definition of a pipefitter.


Can I trust you?

Trust is a simple concept. Can you trust us to do what we say we will do? The answer is yes. We have been doing business the way we like business done for more than twenty years and will continue that way. The internet has made it easier for our customers to find us but hasn't changed much else. You can also trust us not to take advantage of you, if you make a mistake on the order form. We have had a couple of people frantically calling and e-mailing us after mistakenly putting the price in the quantity field. If your order looks incorrect, we will e-mail you before we ship.

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How do I place an order?

There are several ways to place your order:
  • Online: You can order products online 7 days a week, 24 hours a day via a secure online server. Please be sure to double check the information you type in (address, credit card #, etc.) to assure accuracy.
  • Fax: Download the fax order form from the home page or click here. Fill out the form. Our fax # is (910)592-9266.
  • Phone: If you are calling from within the continental US, you may dial our toll free number (1-800-462-6487) to order. If you are calling outside the continental US, you may reach us at 910-592-1310. Please have your credit card information ready when ordering by phone. If we are on another line or away from our desks, please leave a message on our answering machine. As a general rule, we will call back within an hour. We have regular East Coast business hours but generally take phone orders anytime from around 8:00 AM to 6:00 PM Eastern Daylight Time. Sometimes we're here earlier, sometimes we're here later and sometimes we're not here at all. Leave a message, we'll be back soon.
  • Please remember that unless you are a company with an established account with us, you must use PayPal or a credit card (Visa, MasterCard, Discover, or American Express) for us to process your online order.
  • Mail: You may also mail us a personal check, certified check or money order. Our mailing address is 2265 Southeast Blvd, Clinton, NC 28328. Please make check payable to Construction Trades Press, LLC. As a general rule, we can process an order which contains a certified check or money order quicker than a personal check. It generally takes up to 5 days for an out-of-state check to clear our bank.
  • You may electronically wire transfer funds to our bank account. Please contact us by using our contact page or by calling 910-592-1310 for our account information to initiate a funds transfer. All bank transfer fees (fees at your end and ours and in the middle) are the buyers responsibility. Note that there is an intermediary bank between your bank and ours who charges $20. That is the reason you will see an extra $20 charge on your quote and invoice. We have tried to fight the charge but to no avail.
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How do I place a secure order?

The shopping cart is secure. If you feel more comfortable providing us your credit card info over the phone or through a fax by all means call or fax us your info.


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Will you ship my order COD?

No, COD cost too much and you will blame us for not stopping you.

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How soon will my order ship out?

Orders generally ship out by the day after we receive the order. We try our best to keep adequate stock in house: However, occasionally we have to back order an item(s). If an item is back ordered, we ship the back-ordered item out the same day or the day after we receive our stock shipment. International orders will usually ship in two to three days.

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What is the price of shipping?

The Standard Shipping charge for any one order in the contiguous US is $7.50. No matter how many books or tools you order, the shipping charge is $7.50. All single items that weigh over 40 lbs. do not fit in this category. We will have to calculate the shipping charge for your order and get in contact with you for more payment.

If you live in Alaska or Hawaii and need a quote, you can call us, fax us, or e-mail us a list of the books and tools you want so we can calculate what the shipping price will be for your order. All carrier (USPS, UPS, FedEx) rates shown on our website during Checkout come straight from the carriers provided. For expedited shipping, see the next paragraph. If you pay by Wire Transfer, there is a $20 charge to pay for the intermediary bank between your bank and ours.

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Is expedited shipping available?

Expedited shipping is available. The charge is carrier's (USPS, UPS, FedEx) posted price. Sometimes when you place an order requesting expedited shipping, we may not immediately know the exact shipping price. Unless you request a specific shipper, we try to be cost effective when matching the request to the shipper. The shippers we use are: FedEx, UPS, and US Postal Service. Call us, fax us, or e-mail us for a price range for your expedited shipping request so that we can e-mail you the actual price. We try to get the best service for the best price for our customers.

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Are there any other costs?

A State Tax of up to 7.5% will be added if you are shipping to a North Carolina address. NC companies must supply us with a tax exempt certificate to avoid being charged their respective state tax amount. International customers may have import taxes and customs fees charged by their country's customs office. These fees are not included in the Shipping Costs and are the buyers responsibility. If you refuse the package for this reason once it has reached your country, you will be refunded for the items purchased only. If you pay by Wire Transfer, there is a $20 charge to take care of an internal charge within the banking system.


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How will my order be shipped?

United States orders are generally shipped out by either UPS or US Postal Service Priority Mail. We look at each order individually and determine the best means of shipping. For instance: We are in North Carolina, so small orders to let's say California are quicker with Priority Mail than UPS Ground, so small orders will ship Priority Mail (2 to 3 day delivery time.) However, sending the heavier tools and multi-item orders are sometimes price prohibitive with Priority Mail, so we ship those UPS Ground. Another example is Virginia. Some parts of Virginia are in our Next Day range, so because of the speed of delivery, even small items may ship UPS Ground. When you order online, we e-mail you to let you know when the order shipped out, by what carrier, and when you should expect to receive it. When you phone us to place an order, we try to give you the same information. If you need an order shipped out by a specific means, (i.e., UPS Ground) please leave us a note in the "Customer Notes" during checkout. Any packages that are returned to us for "Incomplete Address", "Insufficient Address", or "Address - Not Known", will be held at our facility. The customer will be responsible for the second Shipping Cost to the full amount or if requested refunded for the items.

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How do I determine international shipping price??

Naturally international shipping costs more and is based on weight and destination. Our preferred shipping method when available is USPS Priority Mail International Express. Please contact us to determine the exact shipping charge before sending a check, money order, or wire transfer (*Add $20.00 for all Wire Transfer amounts) for a Quote/Proforma already completed, as all international orders must be prepaid before shipping. All customs fees, import taxes, and bank charges are not included in Shipping Costs. These are the buyer's responsibility. You will be emailed before your order is processed and shipped. We suggest you contact your local customs office to determine what fees will be added before purchasing from us. Once shipped, if these are refused and the package returns to us, you will be refunded for the cost of the items purchased only. What we have noticed is that packages shipped by USPS Priority Mail International Express tend to go through Canadian customs easier and with less fees.

Orders will be shipped once we have verified that we have all of the items you have ordered. If something is on backorder you will be notified of it immediately. If there are any changes needed, please contact us right away. We communicate internationally by e-mail. Please don't ask us to send international faxes or make telephone calls outside of North America.

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Why are the international shipping charges so expensive?

We only send international packages that can be tracked from our door to your door, so they are naturally more expensive. What this means is that once the package crosses the US border, it's yours totally. We will not refund for any reason. We are not responsible for any customs charges.



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Do you accept any other currency besides US funds?

No. Funds conversion and bank charges are your responsibility. Credit Card orders are easier because the money is converted automatically by the credit card company. Payment for international orders over $750 must be made by wire transfer.


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What payment options are available to me?

Payment in US funds only. (Please do not send cash.)
We accept:
  • MasterCard
  • Visa
  • American Express
  • Discover
  • PayPal
  • Money Orders
  • Company Checks
  • Personal Checks - Please be aware that personal checks must clear our bank before we ship orders out.
  • Certified Checks
  • Cashier's Check
  • Electronic Wire Transfer (Bank transfer fees are your responsibility) Please contact us by using our contact page for our account information to initiate a funds transfer.
  • Construction Trades Press, LLC will show up on your credit card bill as the vendor, not pipefitter.com
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How can my company establish an account with pipefitter.com?

If you are a US or Canadian company that would like to establish an account with us, please mail or fax us your company's credit or trade reference information. Our mailing address is:

Construction Trades Press, LLC
2265 Southeast Blvd
Clinton, NC 28328-4764

Our fax # is 910-592-9266.
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Is the information I send secure?

When you tell us something, we keep it to ourselves. We work off a secure server with SSL certification. We will never release your information to any third party source.

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How may I e-mail you?

Please use our contact page. The link for that is at the top of every web page.

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What is your return policy?

We want you to have the books and tools you need. If you are not satisfied with the product received from us, please call or email us within thirty days for a Return Authorization Number. If the product is returned unused and in saleable condition, we will refund your purchase amount. (Part of saleable condition clause means that you have not etched your initials in the tool or written in the book.) Any items that are returned and we have no response from the customer within 30 days of their arrival at our facility will have a 20% restocking fee.

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