Shipping

Shipping Methods

Most of our orders are shipped in the way that is most time efficient and cost effective. In example, if you have a small order that is going to California it will be shipped by USPS Priority, as it is the most time efficient and cost effective. However, since we are in North Carolina, a small order may be sent by UPS Ground to some parts of Virginia, North Carolina, and South Carolina since it will arrive next day. If you are needing a package shipped by a specific carrier please let us know in the "Customer Notes" during the Checkout process. We are not held responsible for packages that are not delivered to you for lack of information. All international packages will be shipped by USPS Priority Express International unless otherwise chosen during the Checkout process.

Our shipping hours are from 9 a.m. to 2:30 p.m. Eastern Standard Time. All USPS orders should be placed before 12 p.m. EST to guarantee same day shipping. Any orders placed after 3 p.m. EST will be processed and shipped on the next business day. In example, orders that are placed Wednesday evening with UPS 2nd Day Shipping will be shipped out Thursday afternoon and will arrive the following Monday.

Due to a rise in shipping costs, we will not ship certain products to PO Boxes. Those items include: M137, M163, V368, and V369. If you choose Standard Shipping during Checkout and list your Shipping Address as a PO Box, we will contact you for a different shipping address for those items. If you do not respond by email or phone, we will cancel your order and you will need to place a new order with a different Shipping Address or by a different Shipping Method.

The V500-V503 are products that we do not carry in stock and are special order. These items will be shipped directly to the customer by a trucking company. We will only ship them to states in the contiguous US (not Hawaii or Alaska). We will contact you regarding details for the shipment, such as whether you need a liftgate to get the product off the truck, also to make sure the type of zoning of the delivery address. 

International orders will be shipped once we have verified that we have all items ordered in stock. If an item is on backorder from the manufacturer we will notify you immediately. We will not do partial shipments to anywhere outside of the US. Customs Fees and Import Taxes are not part of Shipping Costs. These duties/fees are the buyer's responsibility. We will email you immediately upon receipt of an international order to confirm your understanding of this. If a package is refused due to Customs Fees or Import Taxes and returned to us, you will be refunded for the price of the PRODUCTS ONLY! We request that you contact your local custom's office to find out more information about these fees and taxes before ordering from us.

Although we will be offering UPS Next Day or UPS 2nd Day, if your package does not get there on time, you will not be refunded for the shipping costs. We cannot control how UPS or USPS operates.

Also, we are limiting our international shipping to countries that have opened their borders to trade with the US. If you do not see your country listed during Checkout, please email us. After placing your order, you will receive an email confirming you understand that there will be delays with shipping out of the US. If you do not respond after a second email notification, your order will be cancelled.

Below is a list of days that there is no shipping with possible closure:

USPS Closures
New Year's Day
MLK Jr. Birthday
President's Day
Memorial Day
Juneteenth
US Independence Day
Labor Day
Columbus Day
Veterans Day
US Thanksgiving Day
Christmas Day

UPS Closures
New Year's Day
Memorial Day
US Independence Day
Labor Day
US Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Eve

We are guaranteed closed on Black Friday, Christmas Eve, and New Year's Eve. Any other days we are closed, you can check our homepage.