Frequently Asked Questions
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| Thank you for visiting the pipefitter.com web site. We hope that you are enjoying the site and finding it easy to navigate. For more information about doing business with us, click on the links below to access answers to "Frequently Asked Questions." (FAQ) If you need more information, call us or use the contact page. What is a pipefitter? We have put this link to another page on our site to help you understand what goes into such a difficult question. https://pipefitter.com/store/what-is-a-pipe-fitter-.html Can I trust you? Trust is a simple concept. Can you trust us to do what we say we will do? The answer is yes. We have been doing business the way we like business done for more than twenty years and will continue that way. The internet has made it easier for our customers to find us but hasn't changed much else. You can also trust us not to take advantage of you, if you make a mistake on the order form. We have had a couple of people frantically calling and e-mailing us after mistakenly putting the price in the quantity field. If your order looks incorrect, we will e-mail you before we ship. [Return to top of page] How do I place an order? There are several ways to place your order:
How do I place a secure order? The shopping cart is very secure. It might make you feel more comfortable to know that when you place an online order with us that we never see your credit card information. We use Paypal and Authorize.net for credit card transactions. Your credit card information goes directly to them. After it has been accepted they will inform us and you will see an Invoice appear on your screen. If it is accepted then a hold is put on that amount of money in your account until we process and ship your order. It is when we capture the authorized amount that the money is taken from your account. We cannot capture more that the amount you authorized. We can make adjustments for less money but never more. If it is Declined for any reason, please note that the shopping cart will provide the reason why if you pay by Authorize.net. If you pay by PayPal then you will need to get in contact with PayPal Support to find out why your order was Declined. In the event of backorders you will see separate charges on your statement if you pay by Authorize.net. The first transaction will be for the product we have in stock and can ship right away. The second will be when we receive all of your backordered items to process and ship complete. If you paid by PayPal, your order will be put on backorder status until all items have come in. We process all PayPal orders as complete. [Return to top of page] Will you ship my order COD? No, COD cost too much and you will blame us for not stopping you. [Return to top of page] How soon will my order ship out? Orders generally ship out by the day after we receive the order. We try our best to keep adequate stock in house: However, occasionally we have to back order an item(s). If an item is back ordered, we ship the back-ordered item out the same day or the day after we receive our stock shipment. International orders will usually ship in two to three days. If we have a shortage in the case of international orders, we will hold everything until we can ship the complete order. Since we rely on USPS Priorty and UPS, we work around their hours. Whenever the US Postal Service is shut down due to a federal holiday, there is a chance that we will be closed as well. If that is the case, we will process and ship all orders on the following business day. Below is a general list of days that there may not be any shipping: USPS Closures New Year's Day MLK Jr. Birthday President's Day Memorial Day US Independence Day Labor Day Columbus Day Veterans Day US Thanksgiving Day Christmas Day UPS Closures New Year's Day Memorial Day US Independence Day Labor Day US Thanksgiving Day Christmas Day Along with the days listed above, there is a possibility we will be closed on days around those as well, such as Black Friday (Day after US Thanksgiving), Christmas Eve, and New Year's Eve. UPS does not pick up on Christmas Eve or New Year's Eve, therefore we will not process UPS orders on either of those days. Always check our homepage for listings to see if we have any unannounced closures. |Return to top of page| What is the price of shipping? The Standard Shipping charge for any order in the contiguous US that exceeds a $100 subtotal is $5.00 shipping. . All single items that weigh over 40 lbs. do not fit in this category. We will have to calculate the shipping charge for your order and get in contact with you for more payment. If you live in Alaska or Hawaii and need a quote, you can call us or e-mail us a list of the books and tools you want so we can calculate what the shipping price will be for your order. All carrier (USPS, UPS, FedEx) rates shown on our website during Checkout come straight from the carriers provided. For expedited shipping, see the next paragraph. If you pay by Wire Transfer, there is a $20 charge to pay for the intermediary bank between your bank and ours. [Return to top of page] Is expedited shipping available? Expedited shipping is available. The charge is carrier's (USPS, UPS, FedEx) posted price. Sometimes when you place an order requesting expedited shipping, we may not immediately know the exact shipping price. Unless you request a specific shipper, we try to be cost effective when matching the request to the shipper. The shippers we use are: FedEx, UPS, and US Postal Service. We try to get the best service for the best price for our customers. [Return to top of page] Are there any other costs? A State Tax of up to 7.75% will be added if you are shipping to a North Carolina address. NC companies must supply us with a tax exempt certificate to avoid being charged their respective state tax amount. International customers may have import taxes and customs fees charged by their country's customs office. These fees are not included in the Shipping Costs and are the buyer's responsibility. If you refuse the package for this reason once it has reached your country, you will be refunded for the items purchased only. If you pay by Wire Transfer, there is a $20 charge to take care of an internal middleman charge within the banking system. |Return to top of page| How will my order be shipped? United States orders are generally shipped out by either UPS Ground or US Postal Service Priority Mail. We look at each order individually and determine the best means of shipping. For instance: We are in North Carolina, so small orders to let's say California are quicker with Priority Mail than UPS Ground, so small orders will ship Priority Mail (2 to 3 day delivery time.) However, sending the heavier tools and multi-item orders are sometimes price prohibitive with Priority Mail, so we ship those UPS Ground. Another example is Virginia. Some parts of Virginia are in our Next Day range, so because of the speed of delivery, even small items may ship UPS Ground. When you order online, we e-mail you to let you know when the order shipped out, by what carrier, and when you should expect to receive it. When you phone us to place an order, we try to give you the same information. If you need an order shipped out by a specific means, (i.e., UPS Ground) please leave us a note in the "Customer Notes" during checkout. Any packages that are returned to us for "Incomplete Address", "Insufficient Address", or "Address - Not Known", will be held at our facility. The customer will be responsible for the second Shipping Cost to the full amount or if requested refunded for the items. [Return to top of page] How do I determine international shipping price?? Orders will be shipped once we have verified that we have all of the items you have ordered. If something is on backorder you will be notified of it immediately. If there are any changes needed, please contact us right away. We communicate internationally by e-mail. Please don't ask us to send international faxes or make telephone calls outside of North America. [Return to top of page] Why are the international shipping charges so expensive? We only send international packages that can be tracked from our door to your door, so they are naturally more expensive. Sometimes customers asked if we can ship using a less expensive methods and we can but what this means is that once the package crosses the US border, it's yours totally. We will not refund for any reason. In any case, we are not responsible for any of your country's customs charges.Do you accept any other currency besides US funds? No. Funds conversion and bank charges are your responsibility. Credit Card orders are easier because the money is converted automatically by the credit card company. Payment for international orders over $750 must be made by wire transfer. [Return to top of page] What payment options are available to me? Payment in US funds only. (Please do not send cash.) We accept:
How can my company establish an account with pipefitter.com? If you are a US or Canadian company that would like to establish an account with us, please mail or fax us your company's credit or trade reference information. Our mailing address is: Construction Trades Press, LLC 2265 Southeast Blvd Clinton, NC 28328-4764 [Return to top of page] Is the information I send secure? When you tell us something, we keep it to ourselves. We work off a secure server with SSL certification. We will never release your information to any third party source. [Return to top of page] How may I e-mail you? Please use our contact page. The link for that is at the top of every web page. [Return to top of page] What is your return policy? We want you to have the books and tools you need. If you are not satisfied with the product received from us, please call or email us within thirty days for a Return Authorization Number. If the product is returned unused and in saleable condition, we will refund your purchase amount. (Part of saleable condition clause means that you have not etched your initials in the tool or written in the book.) Any items that are returned after 30 Days or we have no response from the customer within 15 days of their arrival at our facility will have a 20% restocking fee. [Return to top of page] |